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Message from the Board Chair
As the elected Chair of the Board of Directors of ERHHC, it is my privilege to work alongside our dedicated Board members, Senior Management Team, physicians, staff, and volunteers in advancing a shared vision: a strong, healthy, and vibrant community for all.
I believe our health campus is an essential anchor in our community, and as such, it is our responsibility to provide leadership grounded in vision, integrity, accountability, and determination. We recognize the important role our hospital plays in the health and well-being of the communities we serve, and we remain committed to ensuring that it continues to meet the needs of our region, today and into the future.
The Board is steadfast in its commitment to our strategic plan and fully supports the goals and priorities it establishes. Our core values of Advocacy, Collaboration, Accountability, Inclusivity, Growth, and Innovation are reflected throughout our strategic objectives and guide the decisions we make. At the heart of our strategic direction through 2030 is our commitment to becoming a Rural Healthcare Centre of Excellence. This means not only striving to provide exceptional services and access to high-quality, inclusive care, but also establishing a model of rural healthcare that demonstrates what is possible through innovation, collaboration, and a shared commitment to excellence.
Looking ahead, we have ambitious aspirations for the continued growth, development, and expansion of our health campus. Achieving these goals will require vision, perseverance, strong partnerships, and the continued support of our community. We are excited about the opportunities ahead and remain committed to building a stronger healthcare future for everyone we serve.
Together, we are building a healthier community and a stronger future for rural healthcare.
Respectfully,
Jo-Anne Boucher
Board Chair
Message from the CEO
This past year brought both challenges and meaningful progress, while also positioning our organization for the future of rural
healthcare in our community. Like many hospitals across Northern Ontario, ERHHC faced sustained pressures, including a heavy respiratory season, significant winter storms, regional system strain, and ongoing health human resource challenges. Despite these obstacles, our teams continued to deliver high-quality, compassionate care while supporting one another through a demanding year. Of special note, we are remembering our friend and colleague Wade Elmore. The strength of our organization is reflected in our performance. ERHHC continues to demonstrate strong Emergency Department access and flow metrics compared with peer hospitals, reinforcing the quality, discipline, and resilience of our clinical teams. Across all services, staff, physicians, and leaders remained focused on what matters most: safe, timely, patient-centred care.
In 2025–2026, we advanced the Strategic Plan through an Objectives and Key Results (OKR) framework that focused organizational efforts on measurable outcomes aligned with four pillars: Excel, Enhance, Empower, and Expand. The organization made steady progress across all four strategic pillars, and the OKR framework strengthened our ability to measure impact, align work across departments, and respond more effectively to risks and emerging priorities, as highlighted later in this Annual Report. Looking ahead, we will continue to advance our rural health campus model by expanding learner opportunities, strengthening partnerships, and launching the CT scanner campaign to increase the standard of care and accessibility. We will also strengthen recruitment and retention and leadership accountability across the organization and maintain a strong focus on financial sustainability by improving efficiency, reducing the operating deficit, and modernizing processes through digitization and better use of technology. I wish to extend my sincere gratitude to our staff, physicians, volunteers, Foundation, community partners, and Board of Directors for their continued commitment to our shared mission. The progress achieved this year reflects your dedication, and we look forward to continuing this important work together in service to our community.
Sincerely,
Martin Lees
Chief Executive Officer
